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Need assistance with RunReady? We're here to help you get the most out of the app.
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📧 support@runready.appQuick Start Guide
Getting Started
- Create an Account: Sign in with Google, Facebook, or Apple
- Select Organization: Choose your fire department, EMS, or rescue organization
- Set Up Shift: Configure your on-call schedule to receive relevant notifications
- Respond to Incidents: Receive push notifications and indicate your availability
Key Features
RunReady is built by fire and EMS professionals to keep related work in one place: incidents, operations calendar, pre-incident plans, hydrants and water sources, and training with easier reporting—without jumping between siloed modules.
🚨 Incident Notifications
Receive instant push notifications for new incidents with location, type, and caller information.
đź‘Ą Response Coordination
See who's responding in real-time. Indicate if you're responding, on scene, or unable to respond.
đź“ť Incident Documentation
Log patient assessments, take photos, and document scene information directly from the app.
⏰ Shift Management
Set up on-call shifts and receive notifications only during your scheduled times.
đźš‘ Disregard Incoming Units
On-scene units can notify incoming responders when additional resources aren't needed.
🏢 Multi-Organization
Manage membership in multiple departments and respond for different organizations.
đź“… Unified Calendar
One operations calendar aligned with how your agency runs—coverage, training, and events stay connected to response workflows.
🗺️ Pre-Incident Plans
Preplans available alongside incidents and mapping so crews see building and site details when it matters—not buried in a separate system.
đź’§ Hydrants & Water Sources
Hydrants, drafting points, and other water supply information integrated with response tools instead of maintained in a disconnected list.
đź“š Integrated Training & Reporting
Training records and reporting live next to operations and incidents, reducing duplicate entry and making compliance documentation easier.
Frequently Asked Questions
How do I receive incident notifications?
Make sure you have:
- Push notifications enabled in iOS Settings > RunReady
- An active shift set up in the app
- Selected your organization in the Profile tab
Why am I not seeing any incidents?
Ensure you have selected an active shift. The app only shows incidents from organizations you're scheduled to be on-call for. Go to your Profile and set up a shift.
How do I respond to an incident?
When you receive a notification:
- Tap the notification to open the incident
- Review the incident details (location, type, caller info)
- Tap one of the response buttons:
- Responding to Scene - Going directly to the incident
- Responding to Station - Going to the station first
- Unable to Respond - Cannot respond to this incident
What is the "Disregard Incoming Units" feature?
When you're on scene and have sufficient resources, you can notify incoming units that they're no longer needed. This prevents over-responding and allows units to remain available for other incidents.
How do I document an incident?
Once you're on scene, tap "Add Note" to document:
- Patient vital signs and assessments
- Stroke assessments (FAST protocol)
- Owner/occupant information for property incidents
- Photos and videos
- 360-degree scene walkarounds
- Free-text notes
Can I use RunReady for multiple departments?
Yes! You can join multiple organizations and switch between them. Use the "Responding As" selector on the Dashboard to choose which organization you're responding for.
Does RunReady track my location when I'm not responding?
No. RunReady only accesses your location when you are actively responding to an incident to help with navigation. We never track your location when you're not on a call.
How do I join my organization on RunReady?
Your dispatch center must first be configured in our system. Contact your department leadership or dispatch center to request access. Once configured, you can sign up and select your organization.
Troubleshooting
Push Notifications Not Working
- Check iOS Settings > RunReady > Notifications - ensure they're enabled
- Make sure you have an active shift set up
- Verify you're signed in to your account
- Try logging out and back in
- Make sure your device has an internet connection
App Crashes or Won't Load
- Force close the app and reopen it
- Check for app updates in the App Store
- Restart your device
- If problem persists, email support@runready.app
Can't Sign In
- Verify your internet connection
- Try a different authentication method (Google, Facebook, or Apple)
- Check if your authentication provider account is active
- If you still cannot sign in, email support@runready.app for help
System Requirements
- iOS Version: iOS 15.0 or later
- Compatible Devices: iPhone and iPad
- Internet Connection: Required for incident notifications and real-time updates
- Permissions: Push Notifications (required), Location (for navigation during incidents)
Privacy & Security
Your privacy and security are our top priorities. RunReady:
- Uses industry-standard encryption for all data transmission
- Only tracks your location during active incident responses
- Shares your information only within your organization for coordination
- Never sells your data to third parties
- Complies with CCPA and privacy regulations
Read our full Privacy Policy →
Feature Requests & Feedback
We're constantly improving RunReady based on feedback from first responders like you. Have a suggestion or feature request? We'd love to hear from you!
Email us at: support@runready.app
Report a Bug
Found a bug or technical issue? Please email us with:
- Your device model and iOS version
- Description of the issue
- Steps to reproduce the problem
- Screenshots if applicable
About RunReady
RunReady is purpose-built for emergency service personnel to coordinate responses, track incidents, and improve communication between dispatch and responders. Built by first responders, for first responders.
Version 1.0 features include:
- Real-time incident notifications
- Response status tracking
- Comprehensive incident documentation
- Shift management
- Disregard incoming units coordination
- Multi-organization support